You chose:

"I know exactly what you mean. When I was in college, I thought that I would drown in all the work that I had. I just tried to hang in until the holidays came. I always went to visit my aunt in Chicago as soon as classes finished. It was great. I had so much fun. We’d go out all the time. There was great shopping!"

This is NOT the correct answer.

Here the mentor does not remember to use the LAF, don’t CRY strategy.

In this example, the mentor does not use positive communication skills. The mentor:

• does not focus on what Brenda is saying
• "yakkity yak yaks" about her own experience

This research is supported by Grant #H133G8004 from The National Institute on Disability and Rehabilitation Research (NIDRR). The opinions expressed here do not necessarily reflect those of the National Institute on Disability and Rehabilitation Research and no official endorsement should be inferred.