You chose:

"Brenda, I don’t think it’s a good idea for you to travel. You should be saving your money for college. You should also start to do some of the readings for your next courses or you’ll never keep up once classes start again."

This is NOT the correct answer.

Here the mentor does not remember to use the LAF, don’t CRY strategy.

In this example, the mentor does not use positive communication skills. The mentor:

• criticizes Brenda
• does not ask questions to better understand what Brenda is saying
• reacts quickly and tells Brenda what to do without thinking about other options
• does not allow Brenda to try to set goals and make plans herself

This research is supported by Grant #H133G8004 from The National Institute on Disability and Rehabilitation Research (NIDRR). The opinions expressed here do not necessarily reflect those of the National Institute on Disability and Rehabilitation Research and no official endorsement should be inferred.