You chose:

"Sheila, it sounds as if you were pretty bored this weekend. I remember I used to be really bored in high school. I didn’t have many friends when I started high school. But in the end it all worked out. I’ve got tons of friends now and I go out all the time."

This is NOT the correct answer.

Here the mentor does not remember to use the LAF, don’t CRY strategy.

In this example, the mentor does not use positive communication skills. The mentor:

• does not focus on what Sheila is saying
• does not ask questions to understand what Sheila is saying

Instead, the mentor:

• "yakkity yaks" about the problems she had in high school

This research is supported by Grant #H133G8004 from The National Institute on Disability and Rehabilitation Research (NIDRR). The opinions expressed here do not necessarily reflect those of the National Institute on Disability and Rehabilitation Research and no official endorsement should be inferred.