You chose:
 |
"Jennifer, sounds as if you really want to do a good job.
Thats great! Can you tell me more about the problem that you
are having and what new equipment you think you need?
Why don't you get in touch with your Office of Vocational Rehabilitation
(OVR) counselor. He should know about your rights under the ADA
(The Americans with Disabilities Act)and about funding. Also maybe
you could try looking up some information on the ADA and other funding
sources on the web yourself. Try checking: http://www.eeoc.gov/facts/ada18.htm
(information about your rights as an employee with a disability)." |
This is the correct answer.
If you chose D, congratulations. You are developing the skills you
need to be a good mentor and help your partner find the information
needed to solve problems.
D is the correct answer, because the mentor remembers to use the ASK
strategy. In this example, the mentor:
- does not try to answer the question herself because she knows that
her answer would not be correct, current and complete
- suggests that Jennifer ask someone else and suggests whom
she should ask. The mentor writes:
"Why don't you get in touch with your Office of
Vocational Rehabilitation (OVR) counselor. He should know
about your rights under the ADA and about funding." |
- knows the Internet and suggests that Jennifer check out several
sites to find out more information about the ADA and about funding.
The mentor writes:
"Also try looking up some information on the ADA and
other funding sources on the web yourself. Try checking: http://www.eeoc.gov/facts/ada18.html
(information about your rights as an employee with a disability)." |
The mentor also remembers to use the DO IT! strategy. She:
- Listens to Jennifer and encourages her. The mentor writes:
"Jennifer, sounds as if you really want to do a
good job. Thats great!" |
- Asks questions to help Jennifer describe the specific
problem and describe why this is a problem (Step 1 of DO IT!).
The mentor writes:
"Can you tell me more about the problem that you
have and what new equipment you think you need?" |
In this answer, the mentor doesnt solve the problem for Jennifer,
doesnt criticize, doesnt react hastily, and doesnt
"yakkity yak yak" about other things. The mentor does not
provide advice when she is not qualified to do so.
Click here to continue to Example #2.
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Designed and maintained by:
The AAC Mentor Project Team
Penn State University
Last updated June, 2000.
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