You chose:

"I don’t know. The laws are so complicated. I can never keep track of it all. You better ask someone else."

This is NOT the correct answer.

In this example, the mentor does not use the ASK strategy to help Jennifer find the information she needs to solve her problem. The mentor:

• indicates that she does not know the answer to Jennifer’s question
• suggests that Jennifer ask someone else, but provides no guidance or support to help Jennifer identify someone knowledgeable about this issue
• does not consider other sources of information such as the Internet
• does not ask questions to help Jennifer identify the specific problem and describe why it is a problem

This research is supported by Grant #H133G8004 from The National Institute on Disability and Rehabilitation Research (NIDRR). The opinions expressed here do not necessarily reflect those of the National Institute on Disability and Rehabilitation Research and no official endorsement should be inferred.